Warranty - Refund and Return
All Opticiansfocus.com frames carry a full warranty for a period of 6 months. If a frame is found to be defective or returned by your customer we will gladly exchange the defective frame with the exact model and color, if it is still available. If the particular frame is no longer available stock, we will provide full payment refund money to your paying credit card.
[SHIPPING CHARGES WILL NOT BE REFUNDED].
For our return procedure, please email us at firstname.lastname@example.org to receive a Return Authorization. You will be responsible for return shipping costs unless we shipped a product that was incorrect describer or faulty on arrival. Our responsibility is on the purchaser to ensure the goods are returned to us safely.
Our returns are easy. The customer is responsible for providing below info to prove defects before claims.
1. Company’s name and Order Date
2. Model No. and Color Code
3. Clear Photos for showing the defects